Frequently Asked Questions
Is there a minimum order size?
The minimum number of survey responses required is 10, which starts at $10.
How do you assure quality?
We pride ourselves on being in a unique position where we can guarantee the highest quality results of any survey company out there. Since we own our community of survey takers (check us out in the App Store and Play Store), we can qualify each survey taker based on their historical survey responses using the latest natural language processing techniques. Survey takers are also verified by device information and IP address. Most of our competitors borrow panel members from third-party panels, thus losing the fine grained data points necessary to remove low-quality, duplicate, and professional survey takers.
We recognize that it is unrealistic have 100% of your survey responses be high quality, which is why we always fill surveys to 110% of their total response count, free of charge.
Can you guarantee high quality response?
100%. We guarantee you'll find insights from every survey you run with us. If you aren't satisfied, we'll refund your money no questions asked.
What are my payment options?
We partner with Stripe to handle our secure payment processing. Accepted cards are VISA, VISA Debit, MasterCard, Amex, and Discover.
Do you provide any discounts?
We love supporting students, non-profits, and bootstrapped start ups. Please contact [email protected] and we'll set you up with a coupon code.
I have another question and/or need a demo.
We're happy to give you a demo of Eureka Surveys or answer any other questions that you might have. Please reach out to [email protected]